Privacy Policy and website terms

This notice was last updated on: 2/12/21

Welcome, our privacy notice is here to help you understand how we manage and protect your information as you use our website.


As a visitor to our website, this notice applies to you. We may also refer to you as a User.

Vision Of Craft Limited act as the ‘data controller’ and are responsible for determining the purposes and manner in which your Data is collected.

This notice does not apply to websites outside of our website domain visionofcraft.com and it’s subdomains (subdomain.domain.co.uk). This includes any websites we provide links to.

Further information 

About Us Vision Of Craft Limited is registered with the UK Information Commissioner as a data controller, our registration number is: ZB157338

Links and Social Media This notice does not apply to websites outside of our website domain (visionofcraft.com) and its subdomains (subdomain.domain.co.uk). This includes any websites we provide links to social media networks. Please refer to the relevant privacy policy for that website for details about how they process your personal information.

Other Relevant Policies This privacy policy should be read alongside, and in addition to the following additional terms, which also apply to your use of our site:

Definitions We use the following definitions in our privacy notice:

Data aka personal data Any information you submit to our Website will be considered as Data.  This includes where applicable Personal Data, as defined by relevant Data Protection Laws.
Cookies Are small text files placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website can be found within our Cookie Policy
Data Protection Laws Covers any applicable law relating to the processing of Personal Data, including the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679, Directive 96/46/EC (Data Protection Directive), and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
Vision Of Craft Limited, we or us A limited company, registered in England and Wales (Company No: 13243716).
User or you Any visitor that comes to see our Website, except for anyone who is either employed by us or is engaged in providing business services to us when accessing this website.
Website the website that you are currently visiting, and any sub-domains of this site unless expressly excluded by their own terms of use.


You may not transfer any of your rights under this policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected

If any court or competent authority finds that any provisions of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that or any other, right or remedy.

This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Data we collect and how we collect it

Contact Details such as your name, email address & telephone number.

When you enter details into our contact us form or contact us directly via our contact details.

Technical Data collected as you use the website, including your IP address, browser type, version, device details.

Automatically from the use of our website.

Further information

Sensitive or special category data Just to let you know, we don’t use our website to collect anything categorised as special category information. For example racial or ethnic origin, political opinions, health data etc.

Children’s data Our website and services are provided to businesses and are intended for use by those 18 or older. We do not knowingly collect personal data from anyone under 16 years old.

Cookies We will collect your Data automatically via cookies, in line with your decision according to our Cookies Policy. For more information please see our Cookies Policy

How we use Data collected and why

Under applicable data protection law, we will process personal data where we have defined a legitimate purpose and a lawful basis for doing so.

Getting in contact with you If you show interest in our products and services, for example by completing our contact us form, we’ll reach out and get in contact with you.

Providing our services to you If you are a customer using our services we will use the information collected to help provide these services to you.

Improving our services and website Information we collect about how you use our website and services will be used to help us provide a better service and experience for you.

Tell you about our services and products (Marketing) Depending on your choices about how we contact you, or if we have a legitimate interest, we may get in contact with you to tell you more about our services.

You’re in control

You may change your mind about how we get in contact with you, including opting-out (or into) receiving marketing material from us.
You can contact us via hello@visionofcraft.com

Internal record keeping While operating our business and services we may need to use the information we have captured to evidence our legal compliance with applicable data protection law.

Lawful Basis for processing

Performance of a contract – this means processing your data where it is necessary for the performance of a contract, which you are a party to or take steps at your request before entering into a contract.

Legitimate Interest – where the processing of data is deemed necessary for the legitimate interests of our business, provided those interests are not outweighed by your rights and interests. If you object to our use of data collected you have the right to object in certain circumstances.  Please see the section “Your Rights” below

Comply with a legal or regulatory obligation – this means processing your data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Consent – where you have given clear consent for us to process your personal data for a specific purpose.

Our third-parties

We use a number of suppliers and third parties to help us provide our services and this may involve processing Data we capture. We’ve outlined our third-parties below with some links for further information.

Provider & Service Provided Acting As  Data Storage Location Provider Security / Data Processing Agreement
Calendly – appointment Bookings Data Processor USA Data Processing Addendum
Stripe – Payment Provider Data Processor UK, EU & USA https://stripe.com/en-gb/privacy 
Paypal – Payment Provider Data Controller Global Services https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

How secure is the data we collect?

We will use technical and organisational measures to safeguard your Data, for example:

  • your use of this website is encrypted using secure HTTPS connections;
  • we store your data on secure servers;
  • we regularly update our website and its components;
  • we secure our site logins and services using multi-factor authentication
  • we will regularly back up our website.

Technical and organisational measures include measures to deal with any suspected data breach.

Suspect something’s wrong?

If you suspect any misuse, loss or unauthorised access to your Data, please let us know immediately by contacting us via hello@visionofcraft.com

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Once we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

Right to access – You can request a copy of the personal data we hold about you at any time. Including supplementary information about our processing activities.

More information

Will I be charged? No, we won’t charge you for providing you with access to your personal data. The only exception where we would consider a charge for this service is if your request is manifestly unfounded or excessive.

How long will it take for me to receive this information? We will work to provide your requested information within 30 days of your request. If your request is complex or you are making multiple requests at the same time, we may extend this timescale by a further 2 months, if necessary.

Can we refuse a request? Typically we will work with you to provide the information requested, however there some exemptions. If we consider that a request is unfounded or excessive, we may refuse the request where we are legally permitted to do so. If we refuse a request we will write to you and explain the reasons why.

Will I need to provide ID? Yes, we may request you provide sufficient identification to verify you are the intended data subject before we disclose any information to you.

Right to correct – You can correct any personal data we may have if this information is incorrect or inaccurate.

Please keep us updated

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period of time we hold it.

Right to object – the right to object to our use of your personal data, including where we use it for our legitimate interests. For example Direct Marketing activities.

Right to erasure – the right to request that we delete or remove your Data from our systems..

More information

Can I request you delete all my personal data anytime? There are certain circumstances where the right to erasure can be applied and some exemptions as well. For example, where the processing of personal data is no longer required for the purpose it was collected for, or where we are processing your personal data under the lawful basis of Consent or Legitimate interest, you have the right to withdraw and object to the processing of this data, unless we have another overriding legal requirement to continue processing.

What are the exceptions? If we are under a legal obligation to continue processing the personal information we may be required to refuse the request. We will notify you in writing if this is the case.

Where can I find more information? The ICO’s website has guidance relating to the right to erasure and the guidance for organisations and individuals, this can be found at


Right to restrict our use of your Data – You can restrict the way we process your personal information in certain circumstances, such as if you believe the information is inaccurate, or we are not processing the personal data lawfully.

Right to data portability – the right to request that we move, copy or transfer your personal data. We will provide you with this in an open format such as a CSV or PDF file.

Making a complaint

if you have a complaint regarding how we process your Data, please let us know first, so we have a chance to address any complaint you make.

If we fail to address this complaint, you may refer your complaint to the relevant data protection authority. For the UK this is the Information Commissioners Office (ICO).  The ICO’s contact details can be found on their website at https://ico.org.uk/ .

Changes to business ownership and control

Vision Of Craft Limited may expand or reduce our business, including the sale and/or transfer of control of all or part of our business. Data we have collected and are processing as part of our business will be transferred to the new owner or controlling party. The new owner or controlling party under this privacy policy will be permitted to use the Data for the purposes for which it was originally collected by us.

In the event of a change in business ownership, we will take steps with the aim to ensure your privacy is protected during the transfer of ownership.

Updates to this policy

Vision Of Craft Limited reserves the right to change this privacy policy as we deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.



Thanks for visiting visionofcraft.com (our site) operated by Vision of Craft Limited, registered in England and Wales (Company No: 13243716).

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our site. As a guest of our website this use may include browsing, accessing content, downloading and filling out our contact form (so we can have a chat about our wonderful private art tours and other services).

Please read these terms of use carefully as these will apply to your use of our site. We’ve tried to keep them as plain English as possible.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate (If it’s not just let us know and we’ll change it).
  • Our Cookie Policy, which sets out information about the cookies on our site.
  • Our Terms and Conditions – Explore 

 Changes to these terms

We may revise these terms of use at any time by amending this page.  The last amendment was December 2021.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

Whilst we will do our best we do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copies and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site (but please bear in mind the environment when doing so – SAVE TREES!).

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way (even to draw silly faces on our owners’ picture), and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to specific advice on which you should rely.  Please get in contact with us to speak about your specific circumstances so we can tailor our advice to your specific situation.  That said we are not lawyers and, in such matters, requiring legal assistance we would recommend you obtain professional legal advice.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date (Didn’t he just say that above?).

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will make all reasonable endeavours to ensure our website is safe to use and virus free.  However, we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and conditions of service


As mentioned above we will take all reasonable measures to ensure our website is as safe as possible to use.  However we (nor anybody for that matter) can guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, systems, and networks in order to access our site. You should use your own protection mechanisms including at least your own virus protection software and firewall. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our website, it’s pages and articles, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you or you do not have a right to publish on

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply with acceptable standards of ethical and humane use.

If you wish to make any use of content on our site other than that set out above, please contact us using the contact form provided.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources and such sites should be treated with the same level of suspicion as any other unknown website.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email hello@visionofcraft.com.

Again thank you for visiting our site.

This privacy notice was created in conjunction with Shout Cyber.


Richmond | Central London

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